Recycled Stretch Ponte Knit Drawcord Waist Pants

Return and Refund Policy

Return & Refund Policy – FLAMAZE LLC

At FLAMAZE LLC, we want you to shop with confidence. This policy outlines how returns, refunds, and cancellations are handled for our activewear products in line with standard U.S. online retail practices.

1. Return & Refund Overview

Customers may request a return or refund for eligible products purchased from our website. All requests are reviewed according to the terms mentioned below.

2. Conditions for Return Approval

To be eligible for a return or refund, the following conditions must be met:

• The item must be unworn, unused, and in original condition

• Original packaging and tags must be intact

• The request must be submitted within 21 days of delivery

• A valid order number or proof of purchase is required

Returns that do not meet these conditions may not be approved.

3. Items Not Eligible for Refund

The following items cannot be returned or refunded:

• Products damaged due to improper use or care

• Items returned after the allowed return window

• Customized or personalized activewear once production has begun, as these items are made specifically for the customer

4. Return Review Process

Once your return is received, our team will inspect the item. You will be notified via email regarding approval or rejection of your return request.

5. Refund Processing

If your return is approved, the refund will be issued to the original payment method used during checkout.
Please allow 5–7 business days for the refunded amount to appear, depending on your payment provider.

6. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible. Our support team will guide you through a replacement or refund at no additional cost.

7. Order Cancellation Policy

Orders may be canceled before they are shipped.
Once an order has been dispatched, it will fall under the return process outlined in this policy.

8. Shipping & Return Costs

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect

• Original shipping charges are non-refundable

9. How to Contact Us

For any return or refund-related questions, please contact our support team:

📧 Email: support@flamaze.store
📞 Phone: +1 502-996-7545

10. Support Availability

Monday to Friday
🕘 9:00 AM – 5:00 PM

11. Policy Changes

FLAMAZE LLC reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

12. Return Address

4405 Willow View Ln NW
Albuquerque, NM 87120
United States